Refund Policy

At Alamein FC, we strive to ensure the satisfaction of our members and participants. Our refund policy has been developed to address requests fairly and transparently. Please review the terms outlined below:

REGISTRATION FEES

  • Full Refund: A full refund excluding non-refundable deposit will be granted if a written request is submitted before the commencement of the season or the first official game.

  • Partial Refund: Partial refunds may be issued if a request is made within the first four weeks of the season, subject to a $50 administrative fee. The refundable amount will be prorated based on the time elapsed and services provided.

  • No Refund: No refunds will be issued after the first four weeks of the season unless due to exceptional circumstances (e.g.,

EVENT OR PROGRAM FEES

  • If the club cancels an event or program, participants will receive a full refund or credit toward future activities.

MERCHANDISE

  • Refunds or exchanges will only be provided for defective or damaged merchandise. Items must be returned within 14 days of purchase in their original condition, including tags and packaging.

FUNDRAISING CONTRIBUTIONS OR DONATIONS

  • Contributions made toward fundraising or donations are non-refundable.

REFUND REQUEST PROCESS

  • All refund requests must be submitted in writing via email to secretary@alameinfc.com.au, including the participant's details, reason for the request, and any supporting documentation.

  • Requests will be reviewed, and responses provided within 14 days.

EXCEPTIONS

  • Refunds will not be granted for non-attendance, personal schedule conflicts, or voluntary withdrawal from club activities unless exceptional circumstances apply.

CONTACT INFORMATION

For any questions or concerns regarding this policy, please contact:

  • Email: secretary@alameinfc.com.au

  • Phone: +61 407 800 647